Lago 301- L'Onyx

Merci d’avoir pris le temps de partager vos commentaires. Nous sommes désolés d’apprendre que certains aspects de votre séjour n’ont pas répondu à vos attentes. Nous prenons note de vos commentaires concernant les consignes de stationnement, l’accès au condo et les informations disponibles avant votre arrivée. Nous allons revoir nos communications afin de mieux clarifier ces éléments et de fournir davantage de détails à nos futurs invités, notamment concernant l’emplacement, la vue et les accès aux installations comme la plage. Nous sommes également désolés pour le manque de capsules de café et de savon à lessive à votre arrivée. Ces détails font partie des petites attentions qui contribuent au confort de nos invités, et nous allons rappeler ces points à notre équipe. Merci encore pour vos commentaires, qui nous aident à améliorer l’expérience offerte. Nous espérons avoir l’occasion de vous accueillir à nouveau et de vous offrir un séjour plus agréable.

Merci beaucoup pour votre note de 5/5, Stephane! Nous sommes ravis que l’emplacement près du site de l’Ironman Tremblant et la tranquillité du complexe aient contribué à votre séjour. Au plaisir de vous accueillir de nouveau.

Thank you for your wonderful review! We’re delighted you enjoyed the comfortable bedding and modern, fully equipped kitchen. We’d be happy to welcome you again.

Thank you for your wonderful feedback! We’re so glad you enjoyed the spacious layout, beautiful views, and especially the fully equipped kitchen—it’s great to hear it had everything you needed. We’re also happy the bunk bed setup worked well for your stay. We appreciate you pointing out the challenges with parking. We understand how important convenient parking is, and your feedback helps us continue to improve and better inform future guests about what to expect. Thanks again for staying with us—we’d love to welcome you back for another great visit!

Thank you for your review. Please accept our apologies for the issues you experienced with the shower on your first night. We take maintenance very seriously and have addressed the problem to ensure a better experience for our future guests. We appreciate your patience and your feedback

Thank you! We’re glad you found the kitchen fully equipped and hope it made your stay more convenient and enjoyable.

Thank you so much for the wonderful review! We are thrilled that you enjoyed the views of the lake and mountains—they are truly our favorite part of the property. It’s also great to hear that the board games and fully stocked kitchen added to your stay. We aim to provide all the comforts of home, and we’re glad you felt well-taken care of. We'd love to host you again!

Thank you for your rating, Stuart. While we would have loved to hear more details about your experience, we appreciate your feedback. If there’s anything we can improve for future stays, we’d love to know. We hope to welcome you back again!

Thank you for your detailed and thoughtful review, Derek! We’re so glad you enjoyed your stay in the brand-new condo and appreciated the high-end amenities, cozy fireplace, and stunning views of Mont Tremblant and the lake. It’s great to hear that the ongoing construction didn’t impact your experience and that you found the unit well-appointed with everything you needed. The exterior entrances and parking setup are definitely helpful details for future guests, and we appreciate you mentioning them. We’re also happy to hear that the 24-hour concierge was responsive and that you had a smooth experience. Hopefully, next time, the weather will be warm enough to enjoy the balcony and grill! We’d love to welcome you back for another stay—maybe with a different soccer team on the TV! Thanks again for sharing your experience!