Arrival and check-in instructions

Check-in starts at 4:00 pm.

If availability permits, we will be happy to greet you earlier. Early check-in can only be confirmed 24 hours prior to your arrival.

**Note that for homes and chalets, arrival time might be 5 pm during peak season. This will be confirmed the day before arrival.

 

Check-out is at 11:00 am.

If you have a KABA code, you must contact us at 1.800.909.3171 (dial 0) about 30 minutes before leaving so that we can access the condo following your departure. If you were provided with keys, they must be returned at departure time. 

 

For questions or to contact the front desk, please call us at 1.800.909.3171 and dial 0.

 

Directions:

Take exit 119 towards montée Ryan, off Route 117 North.

Turn right at the traffic light on montée Ryan.

We are located at Château Beauvallon at 6385 montée Ryan,Mont-Tremblant,Qc,J8E 1S5. We are open 24/7.

IMPORTANT - If you are using a GPS, you need to enter: 46.186095, -74.59743.

 

Policies

If any of the following policies (Rental Age Restriction, Maximum occupancy, Parties, Furniture, Pets, Smoking) are not followed, we reserve the right to immediately evict guests from the property and retain the security deposit. There will be no refund on lost accommodation. This policy is non-negotiable.

 

Security Deposit: A deposit of $1000 is required for one-bedroom units, plus $500 per additional bedroom for units with more than one bedroom.

 

Private homes and condos: Please note that all properties are privately owned vacation homes. We hope you enjoy your stay, and we ask that you treat the property, its premises and content in a respectful manner.

 

Rental Age Restriction: The guest making the reservation must be at least 25 years old and be present for the duration of the stay. He/she is responsible for all other guests staying at the residence, all activities taking place in the unit and the security deposit. A piece of ID with photo will be requested when making the reservation or when checking in.

 

Maximum occupancy: The number of guests must be confirmed at booking and any change must be approved prior to arrival. In all cases, the number of guests cannot exceed the pre-determined maximum occupancy of the unit

 

Parties, noise and nuisance: Loud music, noisy behavior, disrespectful behaviour towards neighbors and an excessive number of cars will not be tolerated. A $250 fee plus taxes will be retained on the security deposit for each time we must visit the unit after a first warning call.

 

Furniture: Under no circumstances should furniture or electronic equipment be moved around. Any damage caused to floors, walls or the furniture will be charged to the guest.

Sofa Bed:

To ensure your utmost luxury and comfort level in our condos, we highly recommend that the sofa beds are not used as an alternative bedding option.

Some of our condos are equipped with fully functional sofa beds with the purpose to accommodate, if need be, the younger traveller such as small children or youth.

As sofa beds in general offer minimal comfortability we strongly recommend that you speak with one of our experienced Sales agents to determine your accommodation needs.

 

Pets: Pets are not allowed. A $1000 fine (or more in case of damages) will apply if proof of a pet’s presence is discovered.

 

Smoking:

All our properties are strictly non-smoking, including the balconies.  As per the Quebec Anti-Tobacco Legislation a smoking restriction of 9 metres is required from any building.
A smoking penalty of $1000 will apply for non-compliance to this policy.

 

Keys: A minimum charge of $100 ($500 maximum) per set of keys will apply for any key not returned when checking out.

 

Guest responsibility: The guest is responsible for any damage resulting but not limited to: any missing inventory, telephone charges, damages to the property, unauthorized presence of pets, lost keys, electronic equipment configuration changes (minimum charge of $125), unreasonable housekeeping conditions, unreasonable annoyances for neighbours(including any complaint resulting from noise or other disturbance) and any rule or regulation infraction related to the property, and any other charges required to return the property to its original state.

 

The guest authorizes Tremblant Platinum to charge to the credit card on file the costs of any damage, incidentals and/or applicable fees resulting from the non-compliance with any policy, even if this charge exceeds the security deposit.

 

Housekeeping: All residences are supplied with fresh towels, linen, soap and basic cleaning supplies. Kitchens are fully equipped and are to be maintained by the guest. Clients are required to leave the unit in a generally clean condition, and garbage must be taken out and placed in the designated garbage bins. Any excessive cleaning required will be charged to the guest at a rate of $50/hour plus taxes. Additional cleaning services are also available and may be purchased for a fee. Please make your housekeeping arrangements by speaking with the front desk staff upon arrival or by calling ahead.

Payment Policy: Visa and MasterCard cards only. Your credit card statement will show charges from Club Lespri Tremblant. Payment by wire transfer can also be arranged.

 

Deposit: A deposit of 50% of the cost of the stay with taxes is due upon booking, and the balance of payment is due 30 days prior to arrival during regular season and 45 days prior to arrival during peak season.

 

Full payment of any activities (ski lift tickets, golf round, etc.) is due upon booking.

 

Cancellation, change or no-show

At any time (winter, spring, summer, fall)

- One night deposit with taxes at time of booking

- Balance of total stay taken 14 days before arrival

- More than 14 days before arrival: 100% refund

- 8-13 days before arrival: 50% refund

- 7 days and under: No refund allowed

- Fixed cancellation fee of $ 50 before taxes (GST & QST only)

 

Peak (17 to 21 August, 22 December 2017 to 6 January 2018 and 15 to 20 August 2018)

- One night deposit with taxes at time of booking

- Balance of total stay taken 30 days before arrival

- More than 30 days prior to arrival: No refund allowed

- Fixed cancellation fee of $ 50 before taxes (GST & QST only)

 

In every case, we will make every effort to rebook the unit and refund every night that is resold, less a 3% administration fee on the total price of the stay.

There is no refund if the customer is a no-show or cancels part of or the entire reservation during their stay. For a change of unit, the same cancellation and change policy applies.

 

Limit of Liability: Tremblant Platinum acts as rental manager for property owners and accepts no liability on their behalf. We reserve the right to transfer guests to an equivalent property at its discretion if the condo reserved becomes unavailable or was sold in the meantime. Prior notification may not always be possible. Tremblant Platinum cannot be held responsible for temporary interruptions of the following: electricity, telephone, water, cable service, internet service, hot tub/pool, ski-in, ski-out trail and ski slopes, resort shuttle or any other unforeseen situation outside of Tremblant Platinum control.

 

Taxes: The following taxes apply:  5% GST; 9.5% PST; 3%Tremblant Resort Association Royalty (the 3% royalty applies only to accommodations on the Tremblant site; a lodging tax of $2 per overnight stay is applicable to off-site accommodations).

 

Fireplace: For ecological and safety reasons, only ecological logs are permitted in condos and townhouses. A penalty fee of $500 will apply if other materials are burned in the fireplace. Two free fire logs are provided for your stay.  Additional logs are available for purchase at the Château Beauvallon front desk.

The guest is responsible for the use of the fireplace. A burning fireplace should never be left unattended. Use of fireplace is permitted year round.

Some private homes are supplied with natural wood.

 

BBQ: All our properties have a BBQ that can be used year round (except Bondurant 95-15).

 

Swimming pools and hot tubs (available with selected properties only): Pools are usually open from the end of June to the end of August, and Labor Day weekend. The schedule can change according to the weather and maintenance requirements. Tremblant Platinum declines any responsibility for the pool and hot tub schedule operation changes.

 

Parking: Each condo has a minimum of one reserved parking space. Additional vehicles can park at P1 (if there is a parking fee due to an event, such as the Blues Festival, guests will have to pay). Tremblant Platinum declines any responsibility for towed car fees when parking rules are not followed (valid parking permit and numbered unit space).

 

 

________________________________________
Updated 10 March 2017

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